Ideas for the way work happens.

Practical thinking about people, AI and shared ways of working.

Find your team’s first useful AI project

Compare three pieces of recurring work, choose one worth testing, and define what a useful result would look like.

Includes Further, Mode Lab’s newsletter. Unsubscribe anytime.

Use Observe, Reflect and Make to design how people and AI share work, with clear judgement, responsibility and one bounded trial.

Turn useful individual ChatGPT practices into a shared team workflow, with clear inputs, human review and someone responsible for keeping it useful.

Choose a first workflow to improve by weighing business value, AI suitability, available information, ownership, and how you will check the results.

Before you build AI into delivery, design the work: knowledge, roles, AI assist points, human judgement, quality checks, and ownership.